Dear business partners,
As you can read in the media, there has been considerable flooding in the greater Euskirchen area due to a severe storm, so that places are inaccessible and electricity, water, telephone, internet and mobile phone networks are largely down and roads were/are impassable.
The good news is that so far none of our employees have suffered any physical injuries and our plant has also escaped lightly, i.e. neither the paper machine nor our processing facilities were damaged by the floods. In the area of base paper and finished goods, there was only isolated damage caused by water. As we have our own power line due to the high energy demand, the energy supply is secured.
Since many of our employees come from the Eifel region, which has been severely affected by the natural disaster, we are currently deciding at the beginning of each shift which processing plants we can staff.
Due to this, but also due to the road conditions, there may be delays in delivery, for which we ask for your understanding already today.
Our Customer Service is also only available in a skeleton crew. In many places there has been no electricity or internet/telephone for 2 days. We therefore ask for your understanding if it is difficult for you to reach us, or if there is a delay in our response.
We will keep you informed about the developments and remain with kind regards.
Your keeeper tableware Team